SHIPPING & RETURNS
SHEA HEALS SHIPPING POLICY
Thank you for shopping with Shea Heals! We are committed to ensuring that your healing tools and products reach you in perfect condition. Please review our shipping policy below.
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Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed slightly. If there will be a significant delay in your order, we will notify you via email.
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Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout based on your location and order size.
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Local Pickup/Delivery: If you are local, you can choose to pick up your order or have it delivered for a flat $5 fee.
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Standard Shipping: Typically takes 5-7 business days within the U.S.
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Express Shipping: Available upon request. Estimated delivery is 1-3 business days.
Bulk Orders
For bulk orders (5, 10, or 20 units), please note that delivery times may be extended depending on the order size and availability. We will provide an estimated shipping time at the time of purchase.
International Shipping
At this time, we do not offer international shipping. Stay tuned as we expand our services!
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your package's progress.
Shipping Issues
If your order arrives damaged or if you experience any issues with delivery, please contact us within 7 days of receiving the package at writesmashandheal@gmail.com with your order number and a photo of the damaged items.
Returns
Please refer to our Returns Policy for details on returns and exchanges.
RETURN & EXCHANGE POLICY
1. Policy Statement:
• No Refunds or Exchanges: All payments for sessions, packages, and products are non-refundable and non-exchangeable. We encourage you to carefully review your booking and selections before finalizing your purchase.
2. Booking Confirmation:
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Check your inbox for an email from us with your session details.
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Session Info: The email will include the date, time, location, and any other important instructions to help you prepare for your session.
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Payment Confirmation: If applicable, payment information and instructions will also be included in the email.
Important:
If you do not receive the confirmation email within 24 hours, please check your spam/junk folder or contact us directly.
For any immediate questions or concerns, feel free to reach out to us at writesmashandheal@gmail.com
3. Cancellation and Rescheduling:
• Rescheduling Policy: While refunds are not available, clients may be allowed to reschedule their session within a specified time frame (e.g., 48 hours notice) if they are unable to attend.
4. Special Considerations:
Refund and Exchange Policy
Please note that all payments for sessions, packages, and products at Smash and Heal are non-refundable and non-exchangeable. We encourage you to review your booking and selections carefully before finalizing your purchase.
• Rescheduling: If you need to reschedule your session, please provide at least 48 hours' notice. Rescheduling options are subject to availability.
• Cancellation Fees: Cancellations made within 48 hours of the scheduled session may incur a cancellation fee.
• Exceptional Circumstances: We understand that unforeseen circumstances may arise. If you face a serious issue, please contact us to discuss possible options.
Thank you for your understanding and cooperation.